Refund policy

Returns and exchanges are only available in Canada. Any order to a another country is considered a final Sale.

We have a 7-day (1 week) return policy, which means you have 7 calendar days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@Belliona.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
It is worth to note that you will provide return shipping rates. In case of exchange, we will resend you the exchanged item free of charge.

Information to include in the email:

• Order#
• Item Title
• Size and Quantity

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards/vouchers.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can contact us to get the free shipping option of the exchanged item only.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@Belliona.com.
We will not approve if the item shows used condition and/or no tags. In that case, we will need to mail it back to you, and you will bear shipping costs.