Refund policy
Returns and exchanges are available for Canadian orders only. All orders shipped outside Canada are final sale and cannot be returned or exchanged.
We offer a 7-day return window, meaning you have 7 calendar days after receiving your item to request a return or exchange.
Eligibility
To be eligible, your item must be unworn, unwashed, and in the same condition you received it, with all original tags still attached. Items must be returned with any protective or hygiene packaging intact where applicable.
Change-of-mind returns: exchange or store credit
For returns due to change of mind, including fit or preference, we offer an exchange or store credit. We do not provide refunds to your original payment method in these cases. Store credit is issued as a Belliona gift card code with no expiry, redeemable anytime on our site.
You are responsible for return shipping costs on change-of-mind returns. If you choose an exchange, we'll ship the replacement item back to you free of charge. Original shipping charges are non-refundable.
You are responsible for your item until it reaches us, so we strongly recommend using a tracked and insured shipping method. We can't issue credit or process an exchange for a return we don't receive.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or you received the wrong item, please contact us within 7 days of delivery with photos. We'll cover the return shipping cost, and you'll be offered either a replacement or a full refund to your original payment method, whichever you prefer. This does not affect your rights under applicable Canadian consumer protection law.
How to start a return
Email us at info@belliona.com with the following:
- Order number
- Item title
- Size and quantity
If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Exchanges
The fastest way to get what you want is to request a return for store credit, then place a new order for the item you'd like. Alternatively, contact us to arrange a direct exchange and we'll cover shipping on the replacement item.
Non-returnable items
Sale items and gift cards/vouchers are final sale and can't be returned or exchanged for change of mind. Faulty sale items are still covered under the faulty items section above.
Processing
We'll notify you once we've received and inspected your return and let you know whether it's approved. Approved exchanges and store credit are processed within 10 business days. For approved refunds on faulty items, the refund is issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to post it.
If more than 15 business days have passed since your return was approved and you haven't received your credit, exchange, or refund, contact us at info@belliona.com.
Returns that arrive used, worn, or without tags won't be approved. In that case we'll return the item to you, and you'll be responsible for the return shipping cost.