Politique d’expédition

You will only be charged after the order has been fulfilled (shipped).

For Canadian Addresses

Enjoy Free Standard Shipping on orders over $89 (before taxes and/or discounts). Subject to change without notice.

Estimated Standard shipping times: 2-6 Business Days

We currently offer the following shipping rates within Ontario and Quebec:

  • Free Pickup at Downtown Toronto: This option will appear at checkout if your shipping address is within our designated pickup area. Our pickup location is a secure, designated spot in Downtown Toronto. The pickup address will be provided via email once the order is ready. Pickup appointments are required to ensure a smooth and safe process. To ensure your order is released to the correct person, you may be asked to show your order confirmation email and/or valid ID.
  • Standard (2-4 Business Days): $8
  • Expedited (1-2 Business Days): $15

All other provinces have discounted carrier rates calculated based on your location in Canada. We try our best to provide you with different carrier options, so you can choose what suits you.

For USA Addresses

Enjoy Free Standard Shipping on orders over USD 100 (before taxes and/or discounts). Subject to change without notice.

We currently offer the following shipping rates:

  • Standard and Expedited: We aim to provide you with the best carrier rates calculated based on your location.

Please note that orders shipped outside Canada are final sale and are not eligible for return or exchange. See our Return & Exchange Policy for details.

VERY IMPORTANT: Non-Canadian residents may be subject to additional customs charges, duties, and taxes collected by their respective country. These fees are determined by the destination country and are beyond Belliona's control. Belliona is not responsible for these fees, and the customer will need to pay them upon delivery. Shipments that are refused or returned due to unpaid customs charges may not be eligible for a refund.

Processing & Delivery

Please allow 1-3 business days for your order to be processed before it is shipped. You will be charged once the order is fulfilled. This processing time is not part of the shipping estimate. Shipping times start from the moment your order is fulfilled and you receive a confirmation email.

We base delivery times on normal delivery conditions. As a result, delivery times are subject to change without notice. Once an order has shipped, delivery is handled by the carrier and Belliona is not responsible for delays, lost, or misplaced packages caused by the carrier. If your package is lost or significantly delayed, please contact us and we will help you open a claim with the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned to us or requiring reshipment due to an incorrect or incomplete address may incur additional shipping charges.